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REFUND / DIGITAL DOWNLOAD POLICY

Refund & Digital Download Policy
Effective Date: March 10, 2026

 

Thank you for purchasing from Creative Beetroot. Please read this policy carefully before making a purchase.

 

Digital products

All products sold through our website are digital products unless clearly stated otherwise. No physical item will be shipped.

Delivery

After successful payment, your digital files should be available through the thank-you page, confirmation email, or your order access area.

If you do not receive your files, please contact us at info@creativebeetroot.com and we will help you.

Refunds

Because our products are digital downloads, all sales are generally final once the files have been accessed, downloaded, or delivered.

However, we may offer a refund or replacement if:

  • you were charged more than once for the same order

  • the file is corrupted or technically unusable and we cannot resolve the issue

  • you did not receive access to the product and we are unable to provide it

  • you purchased the wrong product by genuine mistake and have not downloaded or accessed the files, at our discretion

Non-refundable situations

Refunds will generally not be given for:

  • change of mind

  • accidental purchase after download or access

  • dissatisfaction based on personal preference

  • inability to use the file due to device, software, or user issues where the product description was accurate

  • failure to read the product description before purchase

Need help?

If you have a problem with your purchase, please contact us within [7/14] days of purchase and include:

  • your full name

  • order number

  • email used at checkout

  • a short description of the issue

We will do our best to resolve the problem as quickly as possible.

Chargebacks

If there is an issue with your order, please contact us first so we can try to help. Unjustified chargebacks for validly delivered digital products may be disputed with the payment provider.

Changes to this policy

We may update this Refund & Digital Download Policy from time to time. The latest version will always be posted on this page.

Contact

For any refund or download questions, contact us at info@creativebeetroot.com.

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